Bethany Richmond
Bethany Richmond Vice President

Bethany is a Vice President at crankfrog, where she leads client-facing teams to exceed expectations and to deliver high quality service. Her areas of expertise include strategic planning, business process optimization, and ensuring sustainable execution.

Prior to joining crankfrog in 2014, Bethany was a Manager at PricewaterhouseCoopers in the Healthcare Advisory practice, and also previously worked at Arthur Andersen as a Senior Consultant in the Healthcare Consulting division.

Bethany holds a Master of Health Science in Health Finance and Management from Johns Hopkins University and a Bachelor of Science in Public Health in Health Policy and Administration from the University of North Carolina at Chapel Hill.

Representative crankfrog work

Directed an executive-level committee for a coalition of payers to identify and secure alignment on the next phase of work for a provider data management utility.
Orchestrated a multi-stakeholder work group of 40+ participants from payers representing a combined 130M+ lives to address industry provider data challenges.
Drove change management for the transformation of a provider-facing platform with 1M+ users.
Led the go-to-market work stream for multiple client product launches and ongoing system release roll-outs.
Assessed and identified several strategic improvement opportunities in a client services function for a claims processing solution provider.
Directed diverse teams to write multi-million dollar government and commercial sector proposals.