Operations

Quality operations are key to a product’s success after it is brought to market. We help determine how to best support solutions after they are launched, across business and technology operations, to keep things running smoothly. We also address unexpected, critical issues that may arise from time to time, and help define paths to resolution.

Business Support

Business Support

Every product that is launched in any market needs a business focused team behind it to ensure it continues to deliver value. Functions that manage the direction of the product - which includes scope, pricing, targeted audience - continue to be an important need after the initial launch. Our resources work to supplement, or staff, the organization that effectively markets and manages post marketed products.
IT Support

IT Support

It is crucial to properly operate and support technology applications once they are delivered, to ensure customers and users can perform the functions they need to. We provide resources with a mix skills to ensure that applications remain performing at the levels they should be, and ongoing releases are managed to continually deliver value.
Critical Issue Resolution

Critical Issue Resolution

When there is an issue that nobody can solve, or others run from, we tackle it. These kind of activities are sometimes called ox-in-a-ditch, SWAT team assistance, or what have you. At the end of the day, if there is a critical issue that needs to be solved, we will take our best shot at it. Our resources use a structured approach to identify the root cause, and develop options and recommendations for fixing it and getting things back to running smoothly.